You scored as a
Rising to Radically Relevant brand.

(001)

Do you feel like your sales and marketing materials require long-winded explanations to unpack what you do? Your clarity score suggests customers may have a limited understanding of your offerings or even be confused about your category altogether. Confusion is often found in emerging markets, scaling and growing brands, or merger & acquisition scenarios. This happens most often when you have complicated relationships between your sub-brands or products. (Spoiler: Not everything deserves a logo).

Action Items:

• Look at your noun–how do you describe your business or category? Don’t sacrifice clarity on the altar of distinction. Is there an opportunity to add more clarity through how you describe the organization?
• Review your brand’s visuals and messaging. Are you using terms and vocabulary that your audience understands?
• Sketch out your current brand architecture. Are the relationships between your sub-brands or products creating more confusion than clarity? Hint: Don’t brand your org chart.

(002)

You’re doing ok here, but opportunity awaits. This distinction score suggests your brand may be expressing a differentiated offering, look and feel, or message, but not enough to confidently stay ahead of competitors or market trends in your category. Truly standing out in your competitive set can give you numerous advantages.

Action Items:

• Revisit your brand’s position in the market. Does your position support the needs and challenges of your audience today? Is it future-proofed enough to keep you ahead of your competitors?
• Consider developing a brand system that is so distinct that competitors won’t be able to easily duplicate you. For example–if most in our space use cheesy stock imagery, maybe you should invest in a custom photoshoot or hire an illustrator to create a new style that is more ownable.

(003)

You run a tight brand ship–just how we (and your customers) like it! Your control score suggests your brand has consistent visual treatments (color, layout, type, imagery, etc.) and/or a consistent brand voice and message across multiple touchpoints. High-control brands are easily recognizable by their audiences and they provide a familiar experience, which builds trust and credibility.

Keep it up! And don’t forget:

• Find the right moments to be unexpected–well controlled brands can sometimes get stale without unexpected moments in copy or visuals.
• Consider creating a brand school to continue to train and educate employees and partners on how to maintain your brand’s consistency. Remember, if you are getting tired of it, your audience is probably just now getting familiar with it.

(004)

You’re on the right path, but you might be leaving some opportunity on the table. Your attraction score suggests the brand is connecting with some audiences, but perhaps is less appealing to new or growing audiences. This could be due to an outdated message and look, or simply one that isn’t speaking to the full value you provide. These types of brands are often legacy organizations that have long relied on relationships and word-of-mouth for new businesses, or industries that have experienced a shift in audiences' mindsets.

Action Items:

• Do audience research to understand better what your audience wants or needs. Then retool your brand accordingly.
• Revisit your brand’s value proposition–is your message relevant and aligned?
• Audit your brand touchpoints and materials. Does it speak to only one of our audiences? Who might feel left out of the conversation?

(005)

Well done, your devotion score is well-earned! Your devotion score suggests your brand provides a valuable experience that keeps audiences engaged and coming back. High-devotion brands consistently deliver on their customers’ expectations, having successfully operationalized their brand positioning throughout the organization. As a result of devotion, these beloved brands often enjoy the privilege of premium pricing.

Keep it up! And don’t forget:

• Keep a pulse on audience shifts–new audiences might have different expectations that could put your overall brand devotion at risk.
• Keep customer devotion top of mind when considering the impacts of any brand refresh.

(006)

Seems like you’re pretty aligned, but is it felt by all? Your alignment score suggests there might be a sense of internal alignment around the brand story, values, and vision but it isn't deeply felt or consistently communicated enough to build a strong emotional connection to the brand. These brands suffer from challenges in recruiting talent and struggle to maintain important stakeholder engagement.

Action Items:

• Take a look at your brand toolkit–does it reinforce the vision of the organization? Does it feel like a memorable rally cry for your team?
• Gain an understanding of your team’s perception of the brand. Is there an opportunity to align our brand with what lights their fire?