Mental Real Estate
Posted by Craig Johnson on January 27, 2010 Share
We live in an age where it's no longer about the battle to own land. It's a battle for the mind of the customer. And even if someone else owns way more minds that you, it can be taken without buying it from him. He has to constantly earn it. He can't just own a spot in the customer's mind and sit down and rest. The path to competing with him isn't nearly as daunting. Some of the largest companies in the world today were started less than 15 years ago: Facebook & Google. Not to mention the fact that while there is a clearly defined limit to how much land you can own, the opportunity as to how much mental real estate you can own is virtually limitless.
What I love most about this is that it forces constant service to the end customer who ultimately benefits the most. A culture of service. The path to the top is not through brute force, but through humility.









2 Comments
"Nicely put, Craig! I wonder how much taxes I'll have to pay in the future on my mental real estate. Also, wonder if I can get the homestead exemption. ;-)"
- Charles Brian Quinn
"it's all tax-free baby!!"
- Craig Johnson