http://matchstic.com/blog/2009/08/good-will-is-good-buisness/ Thoughts from a Brand Identity House Wed, 08 Feb 2012 10:01:55 +0000 hourly 1 http://wordpress.org/?v=3.0.1 http://matchstic.com/blog/2009/08/good-will-is-good-buisness/comment-page-1/#comment-8716 Dustin Mon, 24 Aug 2009 11:43:28 +0000 http://matchstic.com/blog/?p=3316#comment-8716 I've had the same problem with most every mobile service provider in-store service. I've since been taught that the secret is to always do your business directly with the main, corporate office by calling their main 800 #. The stores are franchises and really only make money through new business or selling someone a new phone. It does them little financial good if you're a loyal customer. But the corporate company obviously has a lot of incentive to keep you loyal and happy. So dealing with them makes a huge difference. Its a terrible model, but knowing is always half the battle. I’ve had the same problem with most every mobile service provider in-store service. I’ve since been taught that the secret is to always do your business directly with the main, corporate office by calling their main 800 #. The stores are franchises and really only make money through new business or selling someone a new phone. It does them little financial good if you’re a loyal customer. But the corporate company obviously has a lot of incentive to keep you loyal and happy. So dealing with them makes a huge difference.
Its a terrible model, but knowing is always half the battle.

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