Last week we had our 2008 Spring Retreat (not break) to hopping Maggie Valley, NC to discuss what’s working, what’s not, and what we need to be doing. I always love our retreats (mostly due to the amount of XBOX, poker, blackjack, and monopoly I get to play), but this retreat was hands down the best. We unearthed so many new things it was almost intimidating to come back to work this morning.

One common thread in all our conversations was the protection of our time. We figured out that almost every miscommunication, error, or missed expectation was a result of inadequate time. No one ever sets out to overlook something, it’s just a result of our mismanaged time. “There aren’t enough hours in the day” is a breeding ground for lack of detail and client dissension. Every problematic scenario we discussed involved vendor’s rushing, clients hurrying, and us breaking our process to save time. We have to constantly become Time Cops. We must beat the mean streets of Mistakeville, and uphold justice with preparation, thoroughness, and over delivery.

Time is the most crucial part of our operation, and We Must Protect This House! That’s right I said it. Being efficient, innovative, and smart with our time is the best thing we could ever to do for ourselves and our clients.

Sincerely,

Captain O’ Clock Work
Time Patrol Specialist

This entry was posted on Tuesday, April 22nd, 2008 at 8:00 am and is filed under Random. You can follow any responses to this entry through the feed. You can leave a response, or trackback from your own site.