Singing off the Same Song Sheet
Last week we had a business analyst come in and administer personality profiles for all of us. It was a fascinating experience and I learned so much about myself and my co-workers. He said one thing that really made me think. He said, "Your goal should be to make sure everyone is singing off the same song sheet". I loved that analogy. Vision for a company has to be contagious. It has to leak. Everyone from top to bottom, from CEO to Custodian, must be singing the same tune.
Singing off the same sheet works externally, as well as internally. Its important that everyone (including clients and vendors) know what "key" you're in. If they're expecting a C Minor and you belt out a G-sharp, you're off harmony. Anything out of tune echoes with red flags and will cause quick customer dissension. Things must be in pitch.
Imagine your song sheet.Would it be similar to your clients version? What about a co-works? Or vendors? Who is conducting it?
Manage your song sheet and your business will buzz with glee.
1 Comment
"I enjoyed your expert's metaphor re: the same sheet of music. I have been told that the Ritz-Carlton work ethic - which is rehearsed by ALL of the employees is : "Ladies and Gentlemen serving Ladies and Gentlemen." Any time I've had the privilege to stay at a RC I'm always pleased by the response of any employee I come in contact with."
- VHJ