Comments on: Fake Customer Connection?

By: Dot

Dot — Sat, 17 May 2008 23:17:05 +0000

This was my reply minutes later after sending my email.

Thank you for taking the time to write. To truly revolutionize wireless, we need your input. It’s people like you who are using our services everyday that can provide the best perspective. We’ll be looking through all the ideas and feedback we receive.

This will, of course, take some time. I appreciate your patience until we can get you a response. A representative from my office will be contacting you in about a week.

In the meantime, if you are interested in learning more about our new Simply Everything plan, you can find the details at http://www.sprint.com/everything.

Once again, from all of us at Sprint, thank you.

Dan Hesse
President and CEO – Sprint

By: nick

nick — Thu, 03 Apr 2008 14:43:03 +0000

I’m still waiting on a real response to my declaration for my love of cookies… That response you recieved was better than nothing, but I still stand by the fact that I feel tricked with the email address being “dan@sprint.com” the bottom line is they wanted you to think you were emailing the new CEO when in all actuality its just a generic customer support email. Why not just put support@sprint.com?

By: craig

craig — Mon, 31 Mar 2008 12:20:22 +0000

I sent this email to dan@sprint.com –
“if anyone really reads these. if so, what is your name? no way in hell
dan reads this.”

and got this reply a day later…

Dear Mr. Johnson,

Thank you for taking the time to write to us at Dan@Sprint.com. We
appreciate your interest in Sprint. While I can understand your
concern, please rest assured that all emails sent to Dan@Sprint.com are,
in fact, read by someone. All suggestions and requests are forwarded to
the appropriate departments, including Mr. Hesse should he be the
necessary recipient of the information.

I hope this helps clear up your question.

Thank you again for your continued support.

Sincerely,
Yolanda S.
Sprint

Impressive!