Today I made an impulse buy.

I was looking at an identity Gern is working on that has a mountain and thought about how awesome Mountain Song by Jane's Addiction was. Next thing I know i was on iTunes downloading, didn't even preview, no need. Went to play and it sounded a little different, the intro was not what i remembered. Half the song goes by… turns out all the songs and song titles on that album were all mixed up. I was a little upset and thought well there goes a dollar. Not So. I went to my account and reported the problem expecting a response sometime this week. 2 hours later got an email from Jhoanne at Apple, she said she wanted my iTunes experience to be a enjoyable as possible, that she was sincerely sorry and going to refund my money.

I LOVE APPLE. Customer experience always exceeded, so important.

Jane's Addiction – Mountain Song

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